Privacy Policy
November, 2025
Cleancol Toronto (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website — www.cleancoltoronto.com (the “Site”) — or use our cleaning services.
By using our site and services, you agree to the terms outlined in this Privacy Policy.
1. Who We Are
Cleancol Toronto is a residential and commercial cleaning company based in Toronto, Ontario.
Business Address:
Cleancol Toronto
159 Wellesley Street East
Toronto, ON M4Y 0H5
Canada
Contact Us:
Email: info@cleancoltoronto.com
Phone: 437-607-5702
Hours: Monday to Friday, 8:00 AM – 6:00 PM
Saturday, 10:00 AM – 4:00 PM
2. Information We Collect
We collect personal information in the following ways:
2.1 Information You Provide
- Contact details: name, email address, phone number.
- Service details: address for cleaning services, company name, service preferences, and scheduling.
2.2 Information Collected Automatically
- Technical Data: IP address, Device information, Browser type and version.
- Usage Data: pages visited, time spent on pages, Referral sources.
- Cookies and similar tracking technologies: see Section 5 for more details.
3. How We Use Your Information
We use your information to:
- Schedule and deliver cleaning services.
- Communicate with you about bookings, updates, promotions and follow up on completed services.
- Manage contracts, estimates, and service records.
- Process payments securely.
- Improve our website and overall customer experience.
- Send non-promotional service updates (e.g., appointment confirmations, reminders, rescheduling notices, service disruptions, or updates to our terms or pricing) — with your consent if required.
- Comply with legal obligations and ensure safety.
- Send promotional communications (e.g., offers, sales, or marketing emails) — with your consent if required.
4. Data Sharing and Disclosure
We do not sell or rent your personal information. We may share your data with:
- Service Providers: e.g., Google Analytics, email platforms, booking software, or marketing tools to improve our website performance.
- Professional Advisors: Legal or financial consultants.
- Legal Authorities: Law enforcement or regulators when required by law or to protect our rights.
- Business Transfers: In case of a merger, acquisition, or sale of business assets (we will notify you if your data is subject to a new policy).
5. Cookies and Tracking Technologies
Our site uses cookies and similar technologies to:
- Enable basic site functionality.
- Recognized returning users.
- Record session information, such as service selections or details entered by customers when browsing, customizing, or submitting a service request.
- Analyze website traffic using tools such as Google Analytics and GoDaddy.
- improve website speed, performance, design and user experience.
You may disable cookie preferences through your browser settings.
6. Your Rights & Choices
Depending on your location, you may have the right to:
- Access to view or obtain a copy of your data. Upon request, we will provide clients with access to a summary or description of the personal information we maintain about them. This may include contact details, service history, account information, and any preferences or settings they’ve provided. Customers can access this information by contacting us using the details provided above.
- Deletion
We will delete your information upon request, unless we are legally required to retain it.
- Correction of inaccurate or outdated personal information.
- Data portability
- Withdraw consent
If you have provided your consent for us to process your personal information, you may withdraw it at any time by contacting us. Once withdrawn, we will cease using your information for the purposes for which you originally consented, unless we are legally required or permitted to retain it.
- Objection to, or restriction of, certain processing
- Opt-out
You may unsubscribe from receiving marketing emails at any time by contacting us directly.”
To exercise any of these rights, please contact us using the information provided above. We will respond to your request within the time frame required by applicable privacy laws, typically within 30 days.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure. If you believe your information has been compromised, please contact us immediately.
8. Children’s Privacy
Our site and services are not directed to children under the age of 16, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child under 16 without appropriate consent, we will promptly delete that information.
9. Third-Party Links
Our site may include links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.
10. International Data Transfers
Your personal information may be transferred and processed outside your country of residence (e.g., the U.S. or other jurisdictions). We take appropriate steps to ensure your data remains protected under applicable privacy laws. By using our services, you consent to these international transfers.
11. Updates to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will post the updated version on our website and revise the “Effective Date” above. If required by law, we will notify you and give you the option to opt out of any new uses of your information.
We encourage you to review this policy periodically to stay informed about how we handle your data.
12. Concerns or Complaints
If you believe we are not following the terms of this Privacy Policy, please contact us using the details listed above.